As Project Manager and Senior Analyst at Modality, I manage our internal infrastructure and centralized tools — including Datto RMM, Autotask, FortiGate firewalls, and Microsoft 365 — while building the automation that keeps our MSP running efficiently. From complex migrations to security incident response, if there's a tough technical problem to solve, that's where I want to be.

Tier III Analyst / Project Manager Certifications: CompTIA Secure Infrastructure Specialist (CSIS) | Diploma in Network Administration

After 7 years as a litigation adjuster, I made a deliberate move into IT and never looked back. I bring sharp analytical skills and a love of problem-solving to help desk support, remote troubleshooting, resolving network and cloud issues, and client infrastructure management.

Tier I Helpdesk Technician Certifications: InProgress

As Technical Account Manager at Modality, I draw on years of experience across multiple MSPs — spanning enterprise sysadmin work, Lenovo warranty repair, and hands-on IT support — to help clients get the most out of their technology. From prospecting and sales to infrastructure troubleshooting and client success, I bring both the technical depth and client-facing skills to see every challenge through.

Technical Account Manager Certifications Computer Science, UFV | Microsoft 365 Administrator MS-102, Microsoft Teams Meetings and Meeting Rooms Advanced Certification

I kicked off my IT career in late 2021, and I've been in right in my comfort zone ever since. As a Tier II Technician, I handle a wide range of requests ranging from printer issues, to more complex configurations. I've had a knack for technology pretty much my whole life, whether it's building my own computer in high school, or helping out friends and family with their computer issues, I am no stranger to troubleshooting.

Tier II Helpdesk Technician. Certifications Network Administrator Technician Certificate - BCIT CompTIA A+ Certification (2022-2025), Kaseya Certified Technician