Fully Managed IT Services

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Services

Fully Managed IT Services

We work with companies of all sizes who are looking for a proactive IT partner that supports their business growth. Our unique technology success framework provides our clients with a competitive edge. We are a hands on partner that serves as an extension of your team. Our goal is to handle your IT needs completely so you can focus on what’s most important.

I Need Fully Managed IT Services

Accessible Service, Anywhere, Anytime

Whether you have a main office, multiple offices or a remote work environment, our team can assist you. We will provide you with regular check-ins to make sure your business is operating at its best and work proactively to anticipate any upcoming or unexpected needs. Our comprehensive Fully Managed IT Services includes four crucial service delivery areas: technology consulting, technical alignment, proactive technology management and on-demand support services. These service delivery areas performed at our high standards, provide our clients with a significant competitive edge.

Technology Consulting

A Virtual Chief Information Officer (VCIO) provides valuable services that focus on the proactive adoption of technology while mitigating risk.

This includes setting clear milestones aligned with business goals, developing a comprehensive technology roadmap, sourcing and managing design desk resources, optimizing IT budget planning, and assessing the business impact of technology decisions. Our VCIO becomes your strategic partner, enabling our clients to leverage technology for growth, innovation, and sustained success in today’s digital landscape.

Technical Alignment Manager

A Technical Alignment Manager (TAM) is instrumental in developing IT excellence within an organization. Their main responsibilities are to align the organization’s IT goals with your business processes and to implement the standards and strategies that have been defined by the VCIO.

In addition, the TAM technology conducts routine onsite visits to understand department-specific challenges, implements best practices to optimize IT operations, provides cybersecurity awareness training to bolster defense against cyber threats, and oversees the centralized services report & review to streamline and enhance IT efficiency. Through these key duties, they ensure that your technology aligns seamlessly with your organizational goals, promoting efficiency, security, and competitiveness in today’s fast-paced digital landscape.

Proactive Technology Management

Centralized services are the backbone to your IT operations, providing best-in-class suite of services.

This includes application & OS patch management, software policy management, endpoint-managed detection and response, real-time device monitoring and 24×7 SOC services, custom email/spam management, desktop optimization, and centralized IT documentation. Our proactive approach ensures that your IT systems are running efficiently and securely and provides a framework of standardization for the entire office.

OnDemand Support Services

Our trusted support team provides organizations of all sizes best in class IT support right when they need it. Our helpdesk provides timely assistance which can be easily requested by calling, emailing or requesting help through our app. Managers can also use our help desk portal to review support tickets. Our team of experts also provide onsite support for hands-on assistance when needed, and provide quick problem isolation & resolution. Our approach ensures that your organization has the support you need precisely when you need it, enabling uninterrupted operations and swift issue resolution

Learn More About Our Fully Managed IT Services

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Function Efficiently and Effectively

The best way to ensure your business can function efficiently is with a strong IT infrastructure and approach. Our Managed IT Services guarantee that you will receive the best service and:

Our Unique Technology Success Framework

Dedicated VCIO (Virtual Chief Information Office) to build and execute your IT roadmap

Dedicated Account Manager/Technical Alignment Manager who will provide routine updates and maintenance to ensure optimal efficiency

Fully Managed, Friendly HelpDesk support

Quick response times for troubleshooting and unplanned events

Real-time monitoring (24 hour) of your network and workstations to prevent incidents and downtime

Threat protection for all computers and servers that are monitored by our team

Preventative maintenance for on-going updates and patching of software and hardware that provides the highest level of security for your business

Active software and equipment tracking

Access to the latest tools and technology

Security and patch management

Advanced cyber security coverage

Hardware lifecycle and asset management

Network Auditing & Penetration Testing

Simple billing and pricing

Experience Modality Professional Services:

Business Continuity/Managed Backup Services

Learn More

Cloud, Hosting and
Email Plans

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Modality Fully Managed SOC - Security Operations Center

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Modality Voice

Learn More

Fully Managed IT Services – FAQs

What does “Fully Managed IT Services” mean at Modality?

At Modality, fully managed IT means we take full ownership of your technology environment.
That includes day-to-day support, proactive monitoring, security, lifecycle management, and strategic planning through our Modality Milestones framework. Our goal is to keep your systems stable, secure, and aligned with where your business is going, not just keep the lights on.

What’s included in a Modality Managed IT Services plan?

Our managed IT plans typically include proactive monitoring, helpdesk support, device and server management, patching, backups, cybersecurity controls, and ongoing technical alignment. Every client also benefits from strategic oversight to ensure technology supports operations, growth, and risk management. Services are tailored based on your business size, industry, and requirements.

How much do managed IT services cost?

Managed IT pricing depends on factors like the number of users, devices, locations, and security needs. We offer predictable monthly pricing so you can budget with confidence and avoid surprise IT costs. (See our blog post: “How Much Do Managed IT Services Cost?”)

How is Fully Managed IT different from basic IT support?

Basic IT support is reactive; you call when something breaks. Fully managed IT is proactive. We monitor systems continuously, prevent issues before they impact your team, and plan ahead so technology supports your business instead of slowing it down.

Is fully managed IT a good fit for small and mid-sized businesses?

Yes. Fully managed IT gives small and mid-sized businesses access to enterprise-level tools, expertise, and security without the cost or complexity of building an internal IT team.

Can managed IT support remote and hybrid teams?

Absolutely. We support secure remote access, cloud collaboration, endpoint protection, and end-user support so your team can work effectively from anywhere.

Does managed IT include cybersecurity?

Yes. Our managed IT services include foundational cybersecurity such as endpoint protection, patch management, monitoring, and access controls. Advanced security services, including SOC monitoring and incident response, are available as part of our cybersecurity offerings. (Refer to our Managed Cybersecurity service for details.)

How quickly can we transition to Modality?

Most businesses can be onboarded within a few weeks. Our onboarding process focuses on stability first, followed by documentation, security alignment, and roadmap development. (See our onboarding blog for details.)

What is a vCIO and why does it matter?

Your vCIO (Virtual Chief Information Officer) provides strategic IT leadership without the cost of a full-time executive. They guide technology planning, budgeting, risk management, and long-term decisions using the Modality Milestones roadmap.

Our Process is Simple

1

Reach Out

Let us know what you need!

2

Assessment

Let us learn about your business and its needs through a 30 minute introductory meeting.

3

Discover Your Solution

Receive a recommendation based on your current and future business needs.

Our Friendly Help Desk Provides Fast
and Effective Support

778.360.4700

People We Work With

"Reliable and competent technicians who are always there when I need them. With Modality handling our business IT needs, the security of our system is never a concern – they've always got our backs and have a pulse on what is new in the ever-changing tech world."

Carlene Andrew, Manager

Townline Veterinary Hospital
"Modality Technology Partners has been a game-changer for us. Their team is incredibly knowledgeable, helpful, and always goes the extra mile. As a fast-growing company, we’ve relied on them to implement systems, secure our data, and provide outstanding support. I highly recommend them to any business looking for a reliable IT partner."

Dilshad Aulakh, CFO

Colony Construction Corporation
colonyconstruction.com
“Modality’s been a rock-solid partner to TD Steel for nearly a decade—responsive, reliable, and always helping plan for the future. They've done a great job keeping our systems safe and stable so we can focus on what we do best without losing sleep over downtime.”

Lucas Frost, Systems Developer

TD Precision Steelworks Ltd.
“Jeremy and his team have been great partners for our business. As we’ve grown, they have been there to provide solutions and resources to meet our changing needs.”

Tim Trong, President

Farmers Fresh Mushrooms Inc.
“As a growing, fast pasted manufacturer with distribution around the world, our IT network is the backbone of our operation. It’s one of the most important pieces of our business and Modality has earned our trust every step of the way. From network architecture, procurement, installation, security, and service that is above and beyond, Modality has us completely covered. These guys understand manufacturing, they know what they are doing and they contribute to our success.”

Mark Chesley, Finance Director

Kobelt Manufacturing Co Ltd.
kobelt.com
“As someone who relies heavily on technology for my business, it is such a good feeling to know that my staff and I are supported. Quick call or helpdesk ticket, and in minutes Modality is solving the issue. They take the time to explain the issue in layman's terms, ensuring that I understand what had gone wrong and how they had fixed it. In the background, Modality is working on preventable issues and decreasing our risk of potential financial scams, of which we have had none since Modality has taken over.”

Stacey Horlings, Owner

6S Trinity Transport Ltd.
“Jeremy and his IT team have been assisting us for several years with exceptional efficiency, trustworthiness, and expertise. Their prompt and reliable support allows us to focus on our core business, knowing our IT needs are in capable hands.”

Maritza Penalba, Controller

Bradner Farms Group
bradnergroup.ca