Fully Managed IT Services
We work with companies of all sizes who are looking for a proactive IT partner that supports their business growth. Our unique technology success framework provides our clients with a competitive edge. We are a hands on partner that serves as an extension of your team. Our goal is to handle your IT needs completely so you can focus on what’s most important.
Accessible Service, Anywhere, Anytime
Whether you have a main office, multiple offices or a remote work environment, our team can assist you. We will provide you with regular check-ins to make sure your business is operating at its best and work proactively to anticipate any upcoming or unexpected needs. Our comprehensive Fully Managed IT Services includes four crucial service delivery areas: technology consulting, technical alignment, proactive technology management and on-demand support services. These service delivery areas performed at our high standards, provide our clients with a significant competitive edge.
A Virtual Chief Information Officer (VCIO) provides valuable services that focus on the proactive adoption of technology while mitigating risk.
This includes setting clear milestones aligned with business goals, developing a comprehensive technology roadmap, sourcing and managing design desk resources, optimizing IT budget planning, and assessing the business impact of technology decisions. Our VCIO becomes your strategic partner, enabling our clients to leverage technology for growth, innovation, and sustained success in today’s digital landscape.
Technical Alignment Manager
A Technical Alignment Manager (TAM) is instrumental in developing IT excellence within an organization. Their main responsibilities are to align the organization’s IT goals with your business processes and to implement the standards and strategies that have been defined by the VCIO.
In addition, the TAM technology conducts routine onsite visits to understand department-specific challenges, implements best practices to optimize IT operations, provides cybersecurity awareness training to bolster defense against cyber threats, and oversees the centralized services report & review to streamline and enhance IT efficiency. Through these key duties, they ensure that your technology aligns seamlessly with your organizational goals, promoting efficiency, security, and competitiveness in today’s fast-paced digital landscape.
Proactive Technology Management
Centralized services are the backbone to your IT operations, providing best-in-class suite of services.
This includes application & OS patch management, software policy management, endpoint-managed detection and response, real-time device monitoring and 24×7 SOC services, custom email/spam management, desktop optimization, and centralized IT documentation. Our proactive approach ensures that your IT systems are running efficiently and securely and provides a framework of standardization for the entire office.
OnDemand Support Services
Our trusted support team provides organizations of all sizes best in class IT support right when they need it. Our helpdesk provides timely assistance which can be easily requested by calling, emailing or requesting help through our app. Managers can also use our help desk portal to review support tickets. Our team of experts also provide onsite support for hands-on assistance when needed, and provide quick problem isolation & resolution. Our approach ensures that your organization has the support you need precisely when you need it, enabling uninterrupted operations and swift issue resolution
Function Efficiently and Effectively
Experience Modality Professional Services:
Our Process Is Simple
Let us learn about your business and its needs through a 30 minute introductory meeting
Discover Your Solution
Receive a recommendation based on your current and future business needs
More Happy Clients
What Our Clients Have To Say
"What I enjoy most about working with the Modality Technology Partners is the reliability and confidence I have in their team. We have worked with Jeremy for more than 5 years and I can’t recommend Modality Technology enough!"
"It is an extreme pleasure to recommend Jeremy Hein. I have worked with Jeremy for close to a decade and have witnessed and benefited from his knowledge, service and commitment growing to the highest levels. Jeremy understands the importance of business continuity, operations and the precarious balance of cost and time. Jeremy’s networking knowledge is second to none, his efficiency and effectiveness is simply amazing, and our staff has the highest respect for his professionalism."
"Modality Technology Partners have been our IT Support company for many years. Whether it is for on-line support or in-person help, their staff are professional and courteous and respond quickly to our needs for software support or to upgrade or add new hardware. During the pandemic, if they had to attend our offices, they followed our company protocols without question. I recommend this company to anyone looking for an honest and hard-working company with which to partner."