Fully Managed IT Services

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Fully Managed IT Services

We work with companies of all sizes who are looking for a proactive IT partner that supports their business growth.  Our unique technology success framework provides our clients with a competitive edge.  We are a hands on partner that serves as an extension of your team.  Our goal is to handle your IT needs completely so you can focus on what’s most important.

Accessible Service, Anywhere, Anytime

Whether you have a main office, multiple offices or a remote work environment, our team can assist you. We will provide you with regular check-ins to make sure your business is operating at its best and work proactively to anticipate any upcoming or unexpected needs. Our comprehensive Fully Managed IT Services includes four crucial service delivery areas: technology consulting, technical alignment, proactive technology management and on-demand support services. These service delivery areas performed at our high standards, provide our clients with a significant competitive edge.

Technology Consulting

A Virtual Chief Information Officer (VCIO) provides valuable services that focus on the proactive adoption of technology while mitigating risk.

This includes setting clear milestones aligned with business goals, developing a comprehensive technology roadmap, sourcing and managing design desk resources, optimizing IT budget planning, and assessing the business impact of technology decisions. Our VCIO becomes your strategic partner, enabling our clients to leverage technology for growth, innovation, and sustained success in today’s digital landscape.

Technical Alignment Manager

A Technical Alignment Manager (TAM) is instrumental in developing IT excellence within an organization. Their main responsibilities are to align the organization’s IT goals with your business processes and to implement the standards and strategies that have been defined by the VCIO.

In addition, the TAM technology conducts routine onsite visits to understand department-specific challenges, implements best practices to optimize IT operations, provides cybersecurity awareness training to bolster defense against cyber threats, and oversees the centralized services report & review to streamline and enhance IT efficiency. Through these key duties, they ensure that your technology aligns seamlessly with your organizational goals, promoting efficiency, security, and competitiveness in today’s fast-paced digital landscape.

Proactive Technology Management

Centralized services are the backbone to your IT operations, providing best-in-class suite of services.

This includes application & OS patch management, software policy management, endpoint-managed detection and response, real-time device monitoring and 24×7 SOC services, custom email/spam management, desktop optimization, and centralized IT documentation. Our proactive approach ensures that your IT systems are running efficiently and securely and provides a framework of standardization for the entire office.

OnDemand Support Services

Our trusted support team provides organizations of all sizes best in class IT support right when they need it. Our helpdesk provides timely assistance which can be easily requested by calling, emailing or requesting help through our app. Managers can also use our help desk portal to review support tickets. Our team of experts also provide onsite support for hands-on assistance when needed, and provide quick problem isolation & resolution. Our approach ensures that your organization has the support you need precisely when you need it, enabling uninterrupted operations and swift issue resolution

Learn More About Our Fully Managed IT Services

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Function Efficiently and Effectively

The best way to ensure your business can function efficiently is with a strong IT infrastructure and approach. Our Managed IT Services guarantee that you will receive the best service and

Our Unique Technology Success Framework

Dedicated VCIO (Virtual Chief Information Office) to build and execute your IT roadmap

Dedicated Account Manager/Technical Alignment Manager who will provide routine updates and maintenance to ensure optimal efficiency

Fully Managed, Friendly HelpDesk support

Quick response times for troubleshooting and unplanned events

Real-time monitoring (24 hour) of your network and workstations to prevent incidents and downtime

Threat protection for all computers and servers that are monitored by our team

Preventative maintenance for on-going updates and patching of software and hardware that provides the highest level of security for your business

Active software and equipment tracking

Access to the latest tools and technology

Security and patch management

Advanced cyber security coverage

Hardware lifecycle and asset management

Network Auditing & Penetration Testing

Simple billing and pricing

Experience Modality Professional Services:

Business Continuity/Managed Backup Services

Cloud, Hosting and Email Plans

Modality Fully Managed SOC - Security Operations Center

Modality Voice

Our Process Is Simple

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What Our Clients Have To Say

"What I enjoy most about working with the Modality Technology Partners is the reliability and confidence I have in their team. We have worked with Jeremy for more than 5 years and I can’t recommend Modality Technology enough!"

Kyle McHardy

"It is an extreme pleasure to recommend Jeremy Hein. I have worked with Jeremy for close to a decade and have witnessed and benefited from his knowledge, service and commitment growing to the highest levels. Jeremy understands the importance of business continuity, operations and the precarious balance of cost and time. Jeremy’s networking knowledge is second to none, his efficiency and effectiveness is simply amazing, and our staff has the highest respect for his professionalism."

Mark Chesley

"Modality Technology Partners have been our IT Support company for many years. Whether it is for on-line support or in-person help, their staff are professional and courteous and respond quickly to our needs for software support or to upgrade or add new hardware. During the pandemic, if they had to attend our offices, they followed our company protocols without question. I recommend this company to anyone looking for an honest and hard-working company with which to partner."

Jonathan Freeman

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