Managed IT Services

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Managed IT Services

We work with companies of all sizes who are looking for a proactive IT partner that supports their business growth. Whether you have an internal IT team that needs some additional support or you’re looking to completely outsource IT duties, we’re a hands on partner that will serve as an extension of your team. If you’re in need of setting up an entire infrastructure or just filling in some gaps, our goal is to handle your IT needs so you can focus on what’s most important.

Accessible Service, Anywhere, Anytime

Whether you have a main office, multiple offices or a remote work environment, our team can assist you. We will provide you with regular check-ins to make sure your business is operating at its best and work proactively to anticipate any upcoming or unexpected needs. Our Managed It Services include

Help Desk Service

Our friendly Help Desk Team is here to provide fast and effective assistance whatever the problem is.

Real-Time Monitoring

Systems and software that are have faults or cyber-threats are quickly identified and can be fixed in a proactive manner. This helps keep your organization running effectively, reducing unnecessary downtime, service calls and costs.

Patch/Update Management

Keep your PCs and Servers running smoothly and securely throughout the work week. Our proactive service includes OS and application level patching so bugs and security holes are quickly and effectively dealt with.

Life Cycle/ Asset Management

Your devices under management are easily identified with our reporting system to keep track of your assets and software subscriptions. In addition, we can quickly identify systems that are approaching end of life to assist with budgeting your hardware needs for the next upgrade cycle. Detailed hardware information including serial numbers for asset tracking is included, making inventory and auditing a breeze.

Function Efficiently and Effectively

The best way to ensure your business can function efficiently is with a strong IT infrastructure and approach. Our Managed IT Services guarantee that you will receive the best service and

Proactive IT plan designed for your needs today and in the future

Dedicated IT professional who will provide routine updates and maintenance to ensure optimal efficiency

Unlimited remote technical support

Quick response times for troubleshooting and unplanned events

Real-time monitoring (24 hour) of your network and workstations to prevent incidents and downtime

Threat protection for all computers and servers that are monitored by our team

Preventative maintenance for on-going updates and patching of software and hardware that provides the highest level of security for your business

Active software and equipment tracking

Access to the latest tools and technology

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Our Process Is Simple

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Reach out
Let us know what you need!

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Assessment

Let us learn about your business and its needs through a 30 minute introductory meeting

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Discover Your Solution

Receive a recommendation based on your current and future business needs

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Our help desk is available 24/7

More Happy Clients

Testimonials

What Our Clients Have To Say

"What I enjoy most about working with the Modality Technology Partners is the reliability and confidence I have in their team. We have worked with Jeremy for more than 5 years and I can’t recommend Modality Technology enough!"

Kyle McHardy

CEO of A&S Design

"It is an extreme pleasure to recommend Jeremy Hein. I have worked with Jeremy for close to a decade and have witnessed and benefited from his knowledge, service and commitment growing to the highest levels. Jeremy understands the importance of business continuity, operations and the precarious balance of cost and time. Jeremy’s networking knowledge is second to none, his efficiency and effectiveness is simply amazing, and our staff has the highest respect for his professionalism."

Mark Chesley

CFO, Kobelt Manufacturing

"Modality Technology Partners have been our IT Support company for many years. Whether it is for on-line support or in-person help, their staff are professional and courteous and respond quickly to our needs for software support or to upgrade or add new hardware. During the pandemic, if they had to attend our offices, they followed our company protocols without question. I recommend this company to anyone looking for an honest and hard-working company with which to partner."

Jonathan Freeman

Controller, TD Precision Steelworks Ltd.

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