Company Update

As we reflect on the first quarter of 2024, we are filled with gratitude for your continued support and trust of our valued clients. It’s been a remarkable journey of growth, with a 30% increase in our operations compared to last year, and we owe this success to both our new and long-standing partners. Your support and confidence in our services has been a key part of our success.

We also want to extend a special thank you to those who have recently joined us as a Modality Partner. Your decision to work with us is greatly appreciated, and we’re excited to be a part of your story and success!

Additionally, we’re thrilled to celebrate the two-year work anniversary of Michael Barker, our dedicated tier III technician. His commitment and expertise have been instrumental in delivering the exceptional technical know-how and service you’ve come to expect from us. Here’s to many more milestones together!

What’s New at Modality?


Modality Fully Managed

Have you heard of Modality Fully Managed IT yet? We’re excited to formally announce our Fully Managed IT technology success framework. This unique service delivery model is designed to empower your business with a competitive edge through technology.

If you are interested in finding out more, please contact us. More information is also available on our website at: https://modality.ca/managed-it-services/

Cybersecurity Upgrades

In line with Modality’s dedication to offering comprehensive cybersecurity protection, we are pleased to inform our clients that we will enhance your existing cybersecurity coverage without any additional charges. Over the next 60 days, we will be rolling out upgrades to our cybersecurity platform which will involve including Enhanced Detection and Response (EDR) as part of our base security package. For more on what EDR is and it’s importance, check out our spotlight on Cybersecurity further down this newsletter.

 

Tech Trends – Microsoft Co-Pilot

Interested in using AI for work? Microsoft Co-Pilot for Business is a transformative AI-powered assistant that integrates seamlessly with Microsoft 365 applications to revolutionize the way organizations work. It’s designed to enhance productivity, creativity, and efficiency across various business functions. With Co-Pilot, businesses can leverage AI to automate tasks, generate content, and gain insights from data, all within the familiar Microsoft ecosystem. It offers features like AI-powered chat, enterprise-grade security, and the ability to work alongside apps such as Teams, Word, Outlook, PowerPoint, and Excel.

Co-Pilot is not just a tool; it’s a strategic partner that helps businesses stay ahead in a fast-paced digital world. It’s built to understand the context of your work, providing intelligent suggestions and automating routine tasks, which allows employees to focus on more strategic and creative endeavors. Whether it’s summarizing meetings, drafting emails, or creating presentations, Co-Pilot empowers teams to achieve more with less effort and time.

Interested in seeing how it works? Click on this link to see how this technology can help you be more productive. https://copilot.cloud.microsoft/prompts?ocid=copilot_ongoingemail_mar24

Contact us for more information and pricing.

Spotlight – Cybersecurity

With cybersecurity being in the news again with the recent attack on London Drugs, I wanted to comment on a few ways to reduce your business’s cyber security risk.

Traditional antivirus software alone is no longer good enough to protect organizations from today’s threats. EDR and MDR are advanced cybersecurity solutions that offer more comprehensive protection compared to traditional antivirus software. We believe these tools should form part of your business’s cyber-security stack to address the complex and evolving threat landscape.

Modality includes EDR and MDR cybersecurity coverage in our Fully Managed plans.

 

Cyber-security is a journey, not a destination.

  • Continuous Improvement: Cybersecurity is not a one-time task that you complete and then forget about. Instead, it’s an ongoing process that requires constant vigilance, adaptation, and improvement. Just like a journey, it involves continuous learning, assessment, and adjustment.
  • Evolving Threat Landscape: The digital world is constantly evolving, and so are cyber threats. New vulnerabilities, attack techniques, and malicious actors emerge regularly. Organizations and individuals must stay informed about these changes and adapt their security measures accordingly.
  • Risk Management: Rather than aiming for absolute security (which is often unattainable), cybersecurity focuses on managing risks effectively. It’s about making informed decisions based on risk assessments, cost-benefit analyses, and threat prioritization. Just as travelers assess risks during a journey (e.g., weather conditions, road safety), cybersecurity professionals evaluate risks associated with different assets and systems.
  • Layers of Defense: Effective cybersecurity involves multiple layers of defense. These layers can include firewalls, intrusion detection systems, encryption, access controls, regular software updates, employee training, and incident response plans. Just as a traveler might use a combination of maps, GPS, and local advice to navigate a journey, organizations use a combination of security tools and practices.
  • Adaptability: Cybersecurity strategies must adapt to changing circumstances. As technology evolves (e.g., cloud computing, IoT devices), security practices must evolve too. Similarly, travelers adjust their plans based on unexpected events (e.g., flight delays, road closures).
  • Collaboration: Cybersecurity is a collective effort. Organizations, governments, and individuals need to collaborate to share threat intelligence, best practices, and lessons learned. Just as travelers rely on travel guides, fellow travelers, and local communities, cybersecurity professionals benefit from collaboration within the industry.
  • Education and Awareness: Like learning about local customs and language during a journey, cybersecurity education is crucial. Users need to understand safe practices (e.g., avoiding phishing emails, using strong passwords) to protect themselves and their organizations. Modality provides Cyber Security and Awareness training – contact us to get started.

We highly recommend undertaking a cyber-security risk and assessment review if your business hasn’t completed one. Reach out to us to get started on your cyber-security journey today. For more recommendations to manage your risk, check out our blog article. https://modality.ca/how-managing-risk-bolsters-cyber-defenses/

Final Words…

Hope you found this quarter’s newsletter informative. Thank you for partnering with us!

If you’ve enjoyed working with us, we’d love for you to tell others about our services. Your referrals are not only the highest form of flattery but also the driving force behind our growth.

Jeremy & The Modality Team