We work with companies of all sizes who are looking for a proactive IT partner that supports their business growth. Our unique technology success framework provides our clients with a competitive edge. We are a hands on partner that serves as an extension of your team. Our goal is to handle your IT needs completely so you can focus on what’s most important.
Whether you have a main office, multiple offices or a remote work environment, our team can assist you. We will provide you with regular check-ins to make sure your business is operating at its best and work proactively to anticipate any upcoming or unexpected needs. Our comprehensive Fully Managed IT Services includes four crucial service delivery areas: technology consulting, technical alignment, proactive technology management and on-demand support services. These service delivery areas performed at our high standards, provide our clients with a significant competitive edge.
A Virtual Chief Information Officer (VCIO) provides valuable services that focus on the proactive adoption of technology while mitigating risk.
This includes setting clear milestones aligned with business goals, developing a comprehensive technology roadmap, sourcing and managing design desk resources, optimizing IT budget planning, and assessing the business impact of technology decisions. Our VCIO becomes your strategic partner, enabling our clients to leverage technology for growth, innovation, and sustained success in today’s digital landscape.
A Technical Alignment Manager (TAM) is instrumental in developing IT excellence within an organization. Their main responsibilities are to align the organization’s IT goals with your business processes and to implement the standards and strategies that have been defined by the VCIO.
In addition, the TAM technology conducts routine onsite visits to understand department-specific challenges, implements best practices to optimize IT operations, provides cybersecurity awareness training to bolster defense against cyber threats, and oversees the centralized services report & review to streamline and enhance IT efficiency. Through these key duties, they ensure that your technology aligns seamlessly with your organizational goals, promoting efficiency, security, and competitiveness in today’s fast-paced digital landscape.
Centralized services are the backbone to your IT operations, providing best-in-class suite of services.
This includes application & OS patch management, software policy management, endpoint-managed detection and response, real-time device monitoring and 24×7 SOC services, custom email/spam management, desktop optimization, and centralized IT documentation. Our proactive approach ensures that your IT systems are running efficiently and securely and provides a framework of standardization for the entire office.
Our trusted support team provides organizations of all sizes best in class IT support right when they need it. Our helpdesk provides timely assistance which can be easily requested by calling, emailing or requesting help through our app. Managers can also use our help desk portal to review support tickets. Our team of experts also provide onsite support for hands-on assistance when needed, and provide quick problem isolation & resolution. Our approach ensures that your organization has the support you need precisely when you need it, enabling uninterrupted operations and swift issue resolution
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Function Efficiently and Effectively
The best way to ensure your business can function efficiently is with a strong IT infrastructure and approach. Our Managed IT Services guarantee that you will receive the best service and:
Our Unique Technology Success Framework
Dedicated VCIO (Virtual Chief Information Office) to build and execute your IT roadmap
Dedicated Account Manager/Technical Alignment Manager who will provide routine updates and maintenance to ensure optimal efficiency
Fully Managed, Friendly HelpDesk support
Quick response times for troubleshooting and unplanned events
Real-time monitoring (24 hour) of your network and workstations to prevent incidents and downtime
Threat protection for all computers and servers that are monitored by our team
Preventative maintenance for on-going updates and patching of software and hardware that provides the highest level of security for your business
"Reliable and competent technicians who are always there when I need them. With Modality handling our business IT needs, the security of our system is never a concern – they've always got our backs and have a pulse on what is new in the ever-changing tech world."
Carlene Andrew, Manager
Townline Veterinary Hospital
“Modality’s been a rock-solid partner to TD Steel for nearly a decade—responsive, reliable, and always helping plan for the future. They've done a great job keeping our systems safe and stable so we can focus on what we do best without losing sleep over downtime.”
Lucas Frost, Systems Developer
TD Precision Steelworks Ltd.
“Jeremy and his team have been great partners for our business. As we’ve grown, they have been there to provide solutions and resources to meet our changing needs.”
Tim Trong, President
Farmers Fresh Mushrooms Inc.
Learn More About Our Fully Managed IT Services
We know how important reliable IT is to your success.
Contact Us
Strategic IT That Moves Your Business Forward
Contact
Address:
Unit 203 1945 McCallum Road, Abbotsford BC V2S 3N2
